Welcome to our FAQ page. If you don’t find the answer you’re looking for, feel free to reach out to us at info@aluovi.com.

Orders & Payments

Q: What payment methods do you accept?
A: We accept all major credit and debit cards, and other secure payment options available at checkout.

Q: Can I change or cancel my order after placing it?
A: Orders are processed quickly, so changes or cancellations are only possible within a short time after purchase. Please contact us immediately if you need assistance.

Shipping & Delivery

Q: How long will delivery take?
A: Delivery times vary depending on the item’s origin and destination:

• Items shipped from the USA: Arrive within 2–5 business days for U.S. customers and around 5–10 business days for most international destinations.
• Items shipped from overseas: Usually arrive within 7–15 business days, depending on your location and local customs processing.
  
• Always check the estimated delivery timeline displayed on the product pages for accuracy.

Please note: Due to occasional carrier delays, some orders may arrive later than the estimated delivery window. We appreciate your patience.

Q: Do you ship internationally?
A: Yes, we ship worldwide. Customs fees, taxes, or duties may apply depending on your country and are the customer’s responsibility.

Q: How can I track my order?
A: Once your order ships, you’ll receive an email with your tracking number and link to follow your package.

Returns & Exchanges

Q: What is your return policy?
A: Items can be returned within 14 days of delivery as long as they are unused, unworn, and in original condition with tags attached. Some items, such as jewelry and final sale pieces, are non-returnable.

Q: How do I start a return?
A: Contact us at info@aluovi.com with your order number and reason for return. We’ll provide you with instructions to complete the process.

Q: Do you offer exchanges?
A: Yes, we offer exchanges for size and color when available. If the requested item is out of stock, we’ll issue a refund instead.

Sizing & Fit

Q: How do I find the right size?
A: We provide a size guide for dresses and shoes to help you choose the best fit. 

Q: What if my item doesn’t fit?
A: No worries—you can return or exchange eligible items following our return policy.

Gift Cards

Q: Do you sell gift cards?
A: Yes! Our digital gift cards are available in different amounts and are delivered instantly by email.

Q: Do gift cards expire?
A: No, our gift cards never expire and carry no fees.

Products & Stock

Q: An item I want is out of stock. Will it be restocked?
A: Some popular items are restocked, while others are limited edition. Sign up for restock alerts on the product page or join our newsletter for updates.

Q: Are your products true to size?
A: Most of our pieces run true to size, but we recommend checking the product description and size guide for the best fit.

Customer Support

Q: How can I contact you?
A: You can reach our support team at:
📧 info@aluovi.com
📞 08129203691
We typically reply within 24–48 hours.